Common
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Reception overload?
We take it from here.

We build and run your clinic's entire patient communication system, taking the daily overload off your front desk. Enquiries answered, appointments confirmed, reviews collected, quiet patients brought back, across every channel your patients use. You focus on treatments, we handle the rest.

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Most clinics are losing patients they didn't even know they had.

01

1 in 3 enquiries goes unanswered

The average clinic misses between 32% and 38% of calls, and patients who don't get an answer don't call back. 86% simply contact the next clinic on the list.

02

Whoever replies first wins

78% of patients choose the first clinic that responds. But between breaks, closing hours and social media, replies take hours, when they're needed in minutes.

03

Booked appointments fall through

With no-show rates between 10% and 30%, the average clinic loses tens of thousands of euros a year in empty slots.

04

Inactive patients don't come back on their own

Patients who haven't booked in months just stay quiet, unless someone reaches out again.

Never miss a patient enquiry again. Real replies across every channel, around the clock.

AI Assistant

One assistant for every message

Connect it to the channels your clinic already uses. WhatsApp, Instagram, Facebook, the live chat on your site, email. It reads every incoming message and replies in seconds with real, personalised answers. Fill out a form on the website and it reaches out first, before the lead has time to look elsewhere.

AI Receptionist

Never miss another call

The calls your front desk can't get to don't go to voicemail anymore. The AI picks up, answers questions, handles bookings and reschedules, and takes care of patients on its own. It's trained on your clinic, your treatments, your tone, so every caller gets the answer they'd expect from your best receptionist.

A response in seconds, not hours.

A patient asks for an implant quote on Saturday evening. Without Common, they hear nothing until Monday. By then they've already booked elsewhere. With Common, they get a personalised reply in under 60 seconds and a confirmed appointment before the weekend is over.

  • 24/7 instant replies to every WhatsApp, Instagram DM, and form
  • AI qualifies the patient and books them automatically
  • Human handoff for complex or sensitive cases
See the patient experience →
Appointment Reminders

Booked slots that actually get filled.

About one in five booked patients doesn't show up. Common sends automatic reminders across every channel your clinic uses 48 hours, 24 hours, and 2 hours before every appointment. No-show rates drop significantly from day one.

  • Reminders at 48h, 24h, and 2h before each appointment
  • Sent on the channels patients actually check and reply on
  • Calendar synced automatically, no manual work
Review Automation

Turn a handful of reviews into a steady stream.

After every appointment, Common sends a personalised follow-up asking how the visit went. If it went well, patients are invited to leave a Google review with a single tap. Common automatically replies to every review, keeping the clinic's profile active and well cared for.

  • Automatic review request after every visit
  • Consistently more five-star reviews, on autopilot
  • Stronger trust signal for patients comparing clinics
  • Personalized automatic reply to every review
Lead Recovery & Re-engagement

Patients who went cold, brought back automatically.

Some leads enquire but don't book. Some patients visit once, then disappear. Common runs follow-up sequences for both groups automatically: a gentle nudge for unbooked leads, a re-engagement message for patients who haven't returned in 60-90 days.

  • Automated follow-up for leads who didn't book
  • Re-engagement every 60-90 days for inactive patients
  • Many re-book with no manual outreach needed

Find out what your clinic is leaving on the table.

A free thirty-minute call. Real numbers, no pitch.

Get your free analysis →
Contact

Stop losing patients you've already paid to attract.

Book a free thirty-minute call. We'll look at your current setup and show you exactly where patients are slipping through.

  • Free and no-commitment.
  • Tailored to your clinic type.
  • Honest answers from minute one.

We respond within a few hours during business days. Your data stays with us.

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