Common
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Reply to every customer,
instantly, on every channel.

Common automates your business's communication on WhatsApp, Instagram, Messenger, email and phone: immediate replies, automatic follow-ups and no lost contacts. We build it and run it for you, so you can focus on your work.

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Many businesses are losing customers they didn't even know they had.

01

Enquiries go unanswered

Calls come in while you're busy, messages arrive after closing time, DMs sit unread across different apps. People who don't get an answer rarely wait around: they contact the next business on the list.

02

Whoever replies first wins

When someone is comparing options, the first clear reply often makes the difference. But between work, breaks, closing hours and several inboxes, replies arrive late, just when they're needed right away.

03

Booked appointments fall through

Without a reminder, some people forget or simply don't show up. Every empty slot is time and revenue you don't get back.

04

Inactive customers don't come back on their own

Customers who haven't booked in months, and leads who asked but never decided, stay quiet unless someone reaches out again.

Never miss an enquiry again. Real replies across every channel, around the clock.

One assistant for every message

Connect it to the channels your business already uses: WhatsApp, Instagram, Facebook Messenger, the live chat on your site, email. It reads every incoming message and replies right away with real, personalised answers. When someone fills out a form on your website, it reaches out first, before the lead has time to look elsewhere.

Every missed call gets a follow-up

When nobody can pick up, the AI Receptionist sends a follow-up message right away and the conversation continues in writing: it asks what the caller needs, answers questions, handles bookings and reschedules, and passes on to your team whatever needs a person. Instead of a voicemail nobody listens to, the caller gets a reply on their phone.

A website integrated with your system

If you need one, we can build or redo your business's website, already connected to your reply and follow-up flows, so every form, chat and enquiry lands straight in the system.

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An answer right away, not hours later.

Someone asks for a quote on Saturday evening. Without Common, they hear nothing until Monday, and by then they may have gone elsewhere. With Common, they get a personalised reply straight away and can book an appointment before the weekend is over.

  • Replies around the clock on every channel the business already uses
  • The AI qualifies each lead and books the appointment automatically
  • Human handoff for complex or sensitive cases
Appointment Reminders

Booked slots that actually get filled.

People book, then life gets in the way. Common sends automatic reminders before every appointment, on the channels your customers already use, and lets them confirm or reschedule with a simple reply. Fewer forgotten appointments, no manual calls.

  • Reminders at set times before each appointment, for example 48h, 24h and 2h
  • Sent on the channels customers actually check and reply on
  • Calendar synced automatically, no manual work
Review Automation

A review request after every appointment, automatically.

After every appointment, Common sends a personalised follow-up asking how it went. If it went well, the customer is invited to leave a Google review with a single tap. Common also replies to every review, keeping your business profile active and well cared for.

  • Automatic review request after every appointment
  • Sent every time, without anyone having to remember
  • An active, cared-for profile for people comparing options
  • Personalized automatic reply to every review
Lead Recovery & Re-engagement

Leads and customers who went quiet, followed up automatically.

Some leads enquire but don't book. Some customers come once, then disappear. Common runs follow-up sequences for both groups automatically: a gentle nudge for leads who didn't book, and a re-engagement message for customers who haven't been back in a while.

  • Automated follow-up for leads who didn't book
  • Re-engagement for inactive customers, timed to your business
  • No manual outreach needed from your team
Who it's for

For businesses that run on enquiries and appointments.

Common is built for businesses that receive requests on WhatsApp, Instagram, Messenger, email and phone, work by appointment or quote, and have leads valuable enough that a late reply means a lost customer. For example: professional firms, personal services, hospitality and events, real estate, home services, clinics and medical practices.

See if it fits →
  • Enquiries arrive on several channels at once
  • Work is booked by appointment or by quote
  • Each lead is worth a real amount of revenue
  • A late reply often means a lost customer

Find out what your business is leaving on the table.

A free thirty-minute call. Real numbers, no pitch.

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Contact

Stop losing customers you've already paid to attract.

Book a free thirty-minute call. We'll look at your current setup and show you where enquiries are slipping through.

  • Free and no-commitment.
  • Tailored to your business.
  • Pricing tailored to your setup and scope.
  • Honest answers from minute one.