Common

We build it, connect it, and run it.
You approve and go live.

Common is a managed service. There is no software for your team to learn and nothing technical to set up on your side. Here is how it works, from the first call to a system that runs on its own.

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From the first call to going live.

01

Free analysis

We start with a free thirty-minute call. We look at how enquiries reach you today, where contacts slip through, and what a managed system could change for your business. No pitch, just your numbers.

02

We learn your business

You tell us the essentials: your services, your opening hours, your tone of voice, the questions customers ask most, and how your calendar works. From there, the building is on us.

03

We build everything

We connect the channels your customers already use and build every conversation, reply and follow-up around your business. The assistant is trained on your services and your voice, so it sounds like you, not a generic bot. Consent and data handling are part of the setup from the start.

04

You review and approve

Before anything goes live, you see it working. You read the replies, check the tone, and tell us what to adjust. Nothing reaches a customer until you are happy with it.

05

Go live and stay optimised

The system goes live and starts answering, booking and following up around the clock. We keep monitoring it, refine what can be better, and send you a monthly report on what it handled.

What runs for you, day and night.

Appointment reminder Hi Maria, this is a reminder for your appointment tomorrow at 10:30 AM.
now
Booking confirmed Your appointment on Thursday at 3:00 PM is confirmed.
2m ago
Appointment reminder Hi Marco, don't forget your appointment today at 5:00 PM.
12m ago
Reschedule confirmed Your new appointment is set for Monday at 9:00 AM.
1h ago
EV
Elena V. No booking since April
Re-booked
MT
Marco T. Inactive — 3 months
Responded
CB
Chiara B. Lead — never booked
First appointment booked
DP
Davide P. No booking since June
Re-booked
AR
AR Anna R.10:30 Confirmed
ML Marco L.11:15 Confirmed
GT Giulia T.14:00 Confirmed

Messages from WhatsApp, Instagram, Messenger, live chat and email get answered right away by the AI Assistant. When a call goes unanswered, the AI Receptionist follows up with a message, so the conversation continues in writing: questions, bookings and reschedules included.

Automatic messages before every appointment, so fewer customers forget and fewer slots go empty.

Automatic requests for reviews right after an appointment, while the experience is still fresh.

Gentle follow-ups for leads and customers who went quiet, without anyone on your team having to remember.

See your calendar and appointments in one place, with nothing technical for you to manage.

The setup, split honestly.

01 / 07

Connecting every channel

WhatsApp, Instagram and Messenger DMs, email, website forms and phone enquiries all feed into one place. Nothing lands somewhere nobody is watching.

02 / 07

Building and training the assistant

We train it on your services, your prices and your way of speaking, so it answers like someone who actually works in your business.

03 / 07

Writing every reply, reminder and follow-up

Every message a customer receives is written and reviewed by us before it goes out. You never draft a thing.

04 / 07

Setting up consent and data handling

Consent collection and data retention are part of the setup from day one, not something added later.

05 / 07

Calendar and scheduling

Depending on your setup, we sync directly with your calendar or gestionale, so you're not managing bookings twice.

06 / 07

Monitoring and improving the system

We watch how customers actually respond and refine the flows every month. The system gets better without you asking.

07 / 07

Monthly reporting

One clear report: what came in, what got booked, and what the system recovered that month.

01 / 03

A quick kickoff call

We start with a call to understand your business and how enquiries reach you today.

02 / 03

Sharing the basics about your business

Your services, your hours, your tone of voice. Give us the starting point, we'll ask if we need more.

03 / 03

Approving everything before it goes live

You read the replies and tell us what to change. Nothing reaches a customer without your yes.

Data and consent

Customer data, handled with care.

Consent, GDPR requirements and sensitive cases reaching a person are part of how every system is built, not bolted on afterwards.

Human support

A person is always one step away.

Routine conversations are handled automatically. Anything sensitive or complex goes straight to your team, with full context. Always in your customers' language.

Ongoing care

We do not hand it over and leave.

Setup is the start, not the finish. We keep the system running, adjust it as your business changes, and report back every month.

See what a managed system could change for your business.

A free thirty minute call. Real numbers, no pitch.

Get your free analysis