Common is not a tool you manage. It is a fully built and operated patient communication system – connected to your existing channels, running every day, without your team involved.
The team treats patients well. The clinical work is good. But online, the clinic is almost invisible: few reviews, slow replies, no presence outside the clinic itself.
Most clinics lose between 30 and 60 percent of the patients they could have – not because of the care they provide, but because of what happens before and after the visit. That is exactly what Common handles.
The features below are distributed across our two plans. See Pricing for the full breakdown.
Your Google profile, your reviews, your local search visibility. All set up properly and updated monthly so patients searching in your area find you first.
Whether someone messages on Instagram, fills out a form, or sends a WhatsApp, they get a real, personal reply in under sixty seconds – even at night and on weekends.
The system answers common questions, qualifies the patient, and books them directly into your calendar. Your team only sees the confirmed appointments.
After every visit, the patient is invited to leave a review through a simple message. Replies to reviews, positive and negative, are handled professionally in your clinic's voice.
Every sixty to ninety days, inactive patients receive a thoughtful message reminding them of your clinic. Many of them book again.
A patient sent an Instagram message on a Friday evening asking about session prices. The team only saw it Monday morning. By then, the patient had booked elsewhere.
The patient received a personal reply in 40 seconds, a clear price breakdown, and a confirmed appointment for the following Wednesday.
Same lead, opposite outcome.
A Google ad campaign brought clicks, but conversion was poor. Leads filled the form and went silent. The team called back the next morning. Most did not pick up.
Every form submission triggered an immediate WhatsApp reply. Sixty-eight percent of leads booked within 24 hours.
The same ad budget became profitable.
Strong Instagram presence, but reception could not keep up with messages. Some weeks, over forty messages went unanswered.
Every message gets a reply within a minute. The system answers questions, sends a booking link, and only involves the team when the patient is ready to confirm.
A flood of unanswered messages became a steady stream of booked patients.
See the full patient experience from first message to booked appointment →
Doctoralia works for patients who are already looking specifically for you. Common handles the ones still deciding – the person who saw your profile, left a comment, or messaged on WhatsApp at 10pm. Those patients don't go to Doctoralia. They go quiet. We handle the window before the decision is made.
Some patients may notice it's automated. Most don't. What they notice is that someone replied fast, answered their question clearly, and made booking easy. That builds trust. We configure the tone and language to match your clinic from day one.
The average clinic takes over two hours to respond to an inquiry. Leads contacted within five minutes are ten times more likely to book than those reached after ten. No person can respond in under sixty seconds, around the clock, every day. Your team stays focused on patients in the room. Common handles everyone else.
The first thing you see is speed – every lead gets a reply in under sixty seconds from day one. Booking conversions follow within the first two to three weeks as the pipeline fills from leads that previously went nowhere. Most clients see the difference before the end of the first month.
Common sits at the top of the funnel, before the patient reaches your calendar. If your current booking system supports integration, we connect to it directly. If not, we set up a clean parallel flow. Nothing in your current operations changes.
The system is built within a defined scope: it handles inquiries, qualifies intent, and guides toward booking. It doesn't diagnose or advise on treatment. Anything outside its scope is escalated to your team immediately. It knows what it's for.
Yes. The system is built on infrastructure that meets GDPR requirements. Patient data is never shared with third parties, never used for training, and only stored as long as operationally necessary.
Response time improves from day one. Booking conversions typically follow within two to three weeks. You won't need a quarterly review to notice the difference.
A thirty-minute call. We will look at your current setup and tell you honestly what would change.
Still unsure if this is the right fit?