Where a salon loses clients.
Often because of a message left unanswered.
- Sunday, 9 pm
“Any space on Saturday?” You read it on Tuesday. Saturday is booked, somewhere else.
- During a treatment
Your phone buzzes and you can't answer. An hour later she's booked elsewhere.
- Appointment day
She forgets and doesn't cancel. The slot stays empty.
- After the first visit
She was happy, but nobody wrote to her again. And nobody ever asked for a review.
Two services, built for a salon.
You can buy them separately. Together, whoever arrives from a treatment's landing page gets a slot in the diary straight away.
Websites and landing pages
A landing page is a page built for one ad and one request. For a salon it's usually an introductory treatment or a first consultation. The form asks for name, phone, the treatment they want and a preferred day.
More about websites and landing pages →- Introductory treatment
- First consultation
- Packages
- Salon website
Automated communication
Whoever messages you on WhatsApp or Instagram gets a reply straight away, even while you're with a client. A few questions about the treatment, first visit and times, then the appointment in the diary, a reminder the day before and a review request afterwards.
More about automated communication →- Messenger
- Website chat
Two messages, two clients.
These are examples. Treatments, prices and tone are written with you.
Example conversation
A facial
Example conversation
A course of body treatments
The questions before the treatment.
Few and quick, because decisions here are fast. Then the appointment in the diary.
- Which treatment are you interested in?“A facial”
- Is it your first time with us?“Yes”
- Which days and times suit you?“Saturday morning”
- Anything to let the beautician know?“Sensitive skin”
Before, after and a few weeks later.
Here people decide quickly, often the same day. The real work is bringing back the clients who were happy.
- The day beforeThe appointment reminder.
- After the treatmentThe review request.
- A few weeks laterA message to clients who haven't come back, only if they've given consent.
- Half-finished requestsSomeone who asked for a slot and didn't confirm gets a message the next day.
What it does on its own, what stays with the beautician.
Anything to do with skin and health stays with a person.
On its own
- Replies on WhatsApp and Instagram, even in the evening and at weekends.
- Asks about the treatment, first visit and times.
- Books the appointment and sends the reminder.
- Asks for reviews and follows up with clients who don't return.
Straight to you
- Reactions or problems after a treatment.
- Allergies, pregnancy or health conditions.
- Requests for under-18s.
- Complaints, and requests for medical treatments, to be referred elsewhere.
Questions
What salon owners ask before they start.
My clients want to talk to me.
And they still will, in the treatment room. Automated communication handles the messages that arrive while you're working or when the salon is closed, and passes straight to you the ones that need you.
I already use a booking app.
That's fine. The point is replying to people who message on WhatsApp and Instagram instead of booking in the app, and following up with clients who don't return. How it connects to your diary we'll look at on the call.
Can I check what the automation writes?
We prepare the replies with you, using your treatments, your prices and your tone, and fine-tune them in the first weeks by looking at real messages.
We're a small salon.
It's in small salons that whoever is with a client can't answer the phone. Automated communication covers those moments.
Won't it feel impersonal?
The replies use your way of speaking, and anything about skin, health or a problem goes to you.
How much does it cost?
Prices are the same for every industry and are all on the Pricing page.
Not just beauty salons.
We work with businesses that live on enquiries and appointments. Beauty salons are one of them.