Where a venue loses a couple.
While they're choosing, timing counts.
- Saturday, mid-event
A couple asks about a date. Your staff are on the floor, and the reply goes out on Monday.
- The venue tour
They message many venues at once. The ones that reply first get ahead.
- After the visit
It went well, then silence. Nobody asks what they thought.
- The quote
You send it, and the couple goes quiet while they decide with their families.
Two services, built for a venue.
You can buy them separately. Connected, whoever asks for a visit on your landing page gets the first questions straight away.
Websites and landing pages
A landing page is a page built for one ad and one request. For a venue it's usually a visit or a request for available dates. The form asks for name, phone, email, type of event, period and number of guests.
More about websites and landing pages →- Venue visit
- Available dates
- Tasting
- Venue website
Automated communication
Whoever messages you gets a reply straight away, even on event days. A few questions about the type of event, period, guests and ceremony, then a venue visit in the calendar. After the visit or the quote, anyone who goes quiet gets a follow-up.
More about automated communication →- Messenger
- Website chat
Two enquiries, two events.
These are examples. Available dates and prices are never confirmed by the automation: one of your staff does that.
Example conversation
A June wedding
Example conversation
A September party
The questions before the visit.
So the visit starts from what the couple needs. Then the venue tour, sometimes with a tasting.
- What kind of event is it?“A wedding”
- Do you have a date or a period in mind?“June, flexible date”
- Roughly how many guests?“About 120”
- Will you need the ceremony on site too?“Yes, a civil ceremony”
- When could you come and visit the venue?“A Saturday afternoon”
While the couple decides.
Choosing takes from a few weeks to a few months. Follow-up arrives at the right moments, with no fake urgency.
- A few days laterA message after the visit or the quote.
- Two weeks laterA second contact, for any remaining doubts.
- Before the busiest monthsA simple question, as dates start to fill up.
- Never“Last dates available”, when it isn't true.
What it does on its own, what stays with your staff.
Dates and prices are always confirmed by a person.
On its own
- Replies straight away, even on event days.
- Asks about the type of event, period, guests and ceremony.
- Books the venue visit or the tasting.
- Follows up with people who have seen the venue or the quote.
Straight to your staff
- Confirming dates and prices.
- Dates already on hold for someone else.
- Companies and very large events.
- Cancellations, postponements, bereavements and complaints.
Questions
What venue managers ask before they start.
Every couple is different. You can't automate that.
That's why the automation doesn't plan the wedding. It replies straight away, gathers date, guests and ceremony, and books the visit. Everything else you do with the couple.
We already use wedding directories.
Directories bring in enquiries. Automated communication makes sure each one gets a reply and a follow-up, even on busy weekends.
What if the automation says a date is free when it isn't?
It doesn't say so. Dates and prices are always confirmed by one of your staff: the automation takes the request and books the visit.
We're very seasonal.
In the busy months your staff have less time to reply. And people who write out of season are followed up until they decide.
The wedding planner handles that.
Good. Enquiries that reach you directly, from your website or Instagram, still get a reply straight away. With the wedding planner you keep working as before.
How much does it cost?
Prices are the same in every industry and are on the Pricing page.
Not just weddings and events.
We work with businesses that live on enquiries and appointments. Venues and events are one of them.