Where a renovation company loses jobs.
Customers ask several companies. Often they choose the one that got back to them first.
- Tuesday, 11 am
You're on site with your hands full. The call goes unanswered.
- The site visit
An hour's drive for a job the customer never really meant to do.
- After the quote
You send it and hear nothing back. Nobody follows up.
- Two weeks later
The customer has gone with the company that got back to them first.
Two services, built for a renovation company.
They also work separately. Connected, whoever requests a quote on your landing page gets the first questions straight away.
Websites and landing pages
A landing page is a page built for one ad and one request. For a renovation company it can be a free site visit and quote, or one specific job such as a bathroom refit. The form asks for name, phone, email, type of work and town.
More about websites and landing pages →- Site visit and quote
- Bathroom refit
- Full renovation
- Company website
Automated communication
Whoever messages you gets a reply straight away, even while you're on a job. A few questions about the work, size, area and timing, then a site visit in the calendar only for serious requests. After the quote, anyone who goes quiet gets a follow-up.
More about automated communication →- Messenger
- Website chat
Two requests, two different jobs.
These are examples: the replies are written around the work you do and the areas you cover.
Example conversation
A bathroom to redo
Example conversation
A house just bought
The questions before the site visit.
They help you see whether the job is right for you before you get in the van. Then the visit is booked, sometimes after a short call.
- What work would you like done?“Redo the bathroom and kitchen”
- Roughly how many square metres, and where is the property?“80 m², in town”
- When would you like to start?“Within three months”
- Do you have a budget in mind?“I have a figure in mind, but I'd like to understand”
- Is the property lived in or empty?“Empty, we've just bought it”
After the quote.
Customers usually take from a few weeks to a few months to decide. Follow-up keeps the request alive, without rushing anyone.
- A few days later“Have you had a chance to look at the quote?”
- After a week or twoA second message, to clear up any doubts.
- At longer intervalsA simple question, to see if the project is still on.
- When they replyThe conversation comes back to you, for the quote or the details.
Only the right requests reach you.
You decide which jobs to take on.
On its own
- Replies to requests even while you're on a job.
- Asks about the type of work, size, area and timing.
- Books the site visit or a short call.
- Follows up with people who received a quote and went quiet.
Straight to you
- Emergencies: leaks, damp, structural damage.
- Complaints about ongoing or finished work.
- Questions about grants, tax relief and building permits.
- Blocks of flats and large projects.
Questions
What renovation company owners ask before they start.
I already have too much work. Why would I want more enquiries?
The aim is better enquiries and fewer wasted site visits. The questions come first, so you only go out for the jobs you want.
My customers come through word of mouth.
Even people who come by word of mouth check your website or message you before they call. A clear page and a quick reply help you not lose them while you're on a job.
I don't have time to look after a system.
You don't need to. We build it and look after it. You get site visits in your calendar and the requests that need a person.
Can I decide which jobs to accept?
Yes. You tell us what work you do, which areas you cover and what you don't take on. The questions are there to filter, and the final decision is yours.
Does the automation talk about grants or tax relief?
No. Questions about grants, tax relief and building permits go straight to a person, because the rules change often.
I'm not good with computers.
You don't need to be. The technical side is ours: you get the appointments and the requests that need you.
How much does it cost?
Prices are the same for every industry and are all on the Pricing page.
Not just renovations.
We work with businesses that live on enquiries and appointments. Renovation companies are one of them.