Where an installer loses time and customers.
The two problems often come together.
- The ad enquiry
You pay a lot for it, and call back the next day. They've already heard from others.
- The survey
You get up on the roof, then find out the house is rented.
- After the quote
They think it over. Nobody gets back in touch.
- The third phone call
Push too hard on the phone and you get blocked. The customer is lost anyway.
Two services, built for installers.
You can buy them separately. Connected, whoever asks for a quote on your landing page gets the right questions straight away.
Websites and landing pages
A landing page is a page built for one ad and one request. For an installer it's usually a survey and quote for one type of system: solar panels, air conditioning or a heat pump. The form asks for name, phone, email, type of system, town and whether they own the home.
More about websites and landing pages →- Solar panels
- Air conditioning
- Heat pumps
- Company website
Automated communication
Whoever messages you gets a written reply straight away, with no pushy phone calls. A few questions on the system, ownership, type of home and timing, then a technical survey in the calendar only for people who can install. After the quote, spaced-out follow-ups and never any pressure.
More about automated communication →- Messenger
- Website chat
Two requests, two systems.
These are examples. Replies are written around the systems you install, and technical questions go to your team.
Example conversation
Solar panels
Example conversation
Air conditioning for two rooms
The questions before the technical survey.
They show whether the system can be installed before a technician goes out. Then the survey, sometimes after a call.
- Which system are you interested in?“Solar panels with a battery”
- Do you own the home or rent it?“I own it”
- Detached house or flat, and which town?“A detached house”
- When would you like it installed?“In the next few months”
- For solar: do you have a recent energy bill to hand?“Yes”
Follow-up, never pushy.
Decisions take from a few weeks to many months. A few spaced-out messages, and only to people who have given consent.
- A few days laterA message to ask whether the quote is clear.
- After two or three weeksA second, short contact.
- At long intervalsA simple question, no pressure.
- NeverRounds of phone calls, or messages to people who haven't given consent.
What it does on its own, what goes to your technicians.
Technical questions stay with the people who know the answers.
On its own
- Replies straight away to enquiries from your ads.
- Asks about the system, ownership, type of home and timing.
- Books the technical survey or a call.
- Follows up calmly with people who received a quote.
Straight to your team
- Faults and support on existing systems.
- Specific technical questions.
- Questions about incentives and tax.
- Companies, blocks of flats and complaints.
Questions
What installers ask before they start.
I already buy leads. Why pay for this too?
Because you pay for them, it's worth not wasting them. Every enquiry gets an instant reply and the right questions, and people who aren't ready get a follow-up instead of being forgotten.
Half my leads aren't really interested. Do you fix that?
The questions show straight away who can install and when, so your technician only goes where it makes sense. We can't make someone interested, but you can stop chasing them.
Could the automation give wrong information about incentives?
It doesn't discuss them. Questions about incentives and tax go straight to a person, and we never quote percentages or savings.
I already have a call centre.
Good. Automated communication replies in writing, straight away and out of hours, and passes to your team only the requests that need a person.
Are you another marketing agency?
No. We don't sell leads and we don't make calls. We build the page and the part that replies and follows up, and we look after it.
How much does it cost?
Prices are the same for every industry and are on the Pricing page.
Not just solar and HVAC.
We work with businesses that live on enquiries and appointments. Solar and HVAC installers are one of them.