Where an agency loses clients.
It happens in small moments that nobody in the office notices.
- Portal enquiry, 6:40 pm
You reply the next morning. By then they've spoken to other agencies.
- Saturday evening
They ask to view a flat. Nobody reads it until Monday.
- After the first reply
They ask about service charges, then go quiet. Nobody chases them.
- Three months later
The property they wanted comes in. Their number is at the bottom of a list.
Two services, built for an agency.
You can buy them separately. Connected, whoever fills in the form on your landing page gets an instant reply.
Websites and landing pages
A landing page is a page built for one ad and one request. For an agency it's usually a free home valuation, a single property or a selection of listings. The form asks only for name, phone, email and area.
More about websites and landing pages →- Free valuation
- Single property
- Selected listings
- Agency website
Automated communication
Every enquiry, from your landing page or the property portals, gets a WhatsApp message straight away. A few questions to tell buyers from sellers, then a call with an agent or a home valuation in the calendar. Anyone who doesn't reply gets a follow-up.
More about automated communication →- Messenger
- Website chat
Two enquiries, two paths.
These are examples. The real replies are written with your agency's information.
Example conversation
Someone looking for a home
Example conversation
Someone selling
The questions you would ask.
They arrive straight away, one at a time. Then buyers are offered a call with an agent, and sellers a home valuation.
- Are you looking to buy or to rent?“To buy”
- Do you have a budget in mind, or a mortgage agreed?“Yes, the mortgage is pre-approved”
- When would you like to move?“By the summer”
- Do you need to sell your current home first?“No”
- For sellers: what type of property is it, and where?“Two-bedroom flat in the centre, second floor”
Follow-up, without pushing.
A buyer might decide in a few weeks or in many months. The pace follows theirs.
- The next dayA simple question, if they haven't replied.
- A few days laterA second, short message.
- Every few weeksNew properties that match what they want.
- Old enquiriesOnly to reactivate them. Promotions go by email, and only to people who have given consent.
What it does on its own, what it passes to you.
Negotiations stay with you.
On its own
- Replies to enquiries from your website and the portals, even in the evening.
- Asks buyers and sellers the first questions.
- Books the call with an agent or the home valuation.
- Follows up with people who don't reply.
Straight to you
- Anyone who wants to make an offer or negotiate the price.
- Complaints.
- Questions about contracts, inheritance, separations, legal or tax matters.
- Owners ready to sign a listing agreement with you.
Questions
What agency owners ask before they start.
I already use property portals. Why do I need anything else?
Portals bring in enquiries. What matters is what happens next: who replies first, and who follows up with people still deciding. That's the part we handle, along with a landing page of your own for your ads.
My clients want to talk to a person, not a robot.
That's why automated communication doesn't replace your agents. It replies straight away, asks the first questions and books a call with you or one of your agents. Offers, negotiations and viewings stay with you.
What if the automation gives a client the wrong answer?
We prepare the replies with your agency's information and fine-tune them in the first weeks by looking at real messages. Offers, price negotiations, contracts and complaints go straight to a person.
Does it work with enquiries from property portals?
Yes. When an enquiry reaches you from a property portal, automated communication can message the person first on WhatsApp. We have no agreements with the portals: we work with the enquiries you receive.
I already have someone answering in the office.
Good. Automated communication covers the hours when they're not there, evenings and weekends, and takes care of follow-ups, which take a lot of time by hand. Sensitive requests still go to them.
I tried a CRM before and it didn't stick.
A CRM stores contacts. We build and look after the part that replies and follows up, already connected to your website and the apps you use. You don't have to set anything up.
How much does it cost?
Prices are the same for every industry and are all on the Pricing page.
Not just real estate agencies.
We work with businesses that live on enquiries and appointments. Real estate agencies are one of them.