Where a showroom loses customers.
Often between one meeting and the next.
- An Instagram message
They ask about lead times for a kitchen. It goes unanswered for days.
- The showroom tour
They visit several shops on the same Saturday. The others call back, you don't.
- Between meetings
Weeks pass between the first visit and the measuring. The enthusiasm cools.
- After the design
You hand it over with care, then silence. Nobody asks what they think.
Two services, built for a showroom.
You can buy them separately. Together, whoever asks for a consultation on your landing page gets a reply and an appointment straight away.
Websites and landing pages
A landing page is a page built for one ad and one request. For a showroom it's usually a kitchen design or an in-store consultation. The form asks for name, phone, email, what they need and rough timing.
More about websites and landing pages →- Kitchen design
- Showroom consultation
- Made to measure
- Shop website
Automated communication
Whoever messages you, Instagram included, gets a reply straight away in your shop's tone. A few questions about what they need, the home, measurements and timing, then a showroom consultation and a measuring visit in the calendar. After the visit or the design, anyone who goes quiet gets a follow-up.
More about automated communication →- Messenger
- Website chat
Two enquiries, two projects.
These are examples. We choose the tone and the words with you, because they're your shop's.
Example conversation
A kitchen for a new home
Example conversation
A fitted wardrobe
The questions before the consultation.
So the showroom conversation can start with the project. Then the consultation in store and the measuring visit at home.
- What do you need?“Kitchen and living room”
- Is it for a new home or a renovation?“A new home, handover in spring”
- Do you have a floor plan or measurements?“Yes, the floor plan”
- When would you need the furniture?“Within six months”
- Do you have a style or budget in mind?“Modern, budget to be worked out”
Follow-up, on the home's timeline.
Decisions take from a few weeks to a few months, and often depend on the building work. Follow-up keeps to that pace.
- A few days laterA message after the visit or the design, to gather any doubts.
- Two weeks laterA second, short contact.
- On the home's timelineA message as the handover or the end of the works gets closer.
- PromotionsOnly to people who have given consent, and only with real offers from your shop.
What it does on its own, what stays in store.
The sale happens in the showroom, with you.
On its own
- Replies to messages from your website, Instagram and WhatsApp, even in the evening.
- Asks what they need, about the home, measurements and timing.
- Books the showroom consultation and the measuring visit.
- Follows up with people who have seen the design and not decided.
Straight to you
- Orders already placed.
- Delivery and fitting delays or problems.
- Complaints.
- Changes to projects in progress.
Questions
What kitchen and furniture businesses ask before they start.
Ours is an emotional purchase. It sells in the shop.
True, and that's where automated communication brings people. It replies straight away, books the showroom visit and follows up with people who left without deciding. The sale stays yours.
Customers want to see and touch. What's the website for?
To get them into the shop. People looking for a kitchen often look online before they visit: a clear page with a simple way to book a consultation helps you not lose them before they arrive.
Can I decide how the automation talks to my customers?
Yes. We set the tone, the words and the information with you, so the messages sound like your shop.
We work through word of mouth.
Even people who come by word of mouth often message before they visit. Automated communication makes sure that first message gets a reply.
Our brand is carefully built. Won't this feel impersonal?
We write the replies with you, in your way of speaking. And important requests, such as orders and complaints, always go to a person.
How much does it cost?
Prices are the same in every industry and are on the Pricing page.
Not just furniture.
We work with businesses that live on enquiries and appointments. Kitchen showrooms and custom furniture makers are one of them.